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Coles Online
Harris Farm Online
IGA Shop Online
Woolworths Online
Cost
Standard delivery
$2 - $11
$2.50 - $15
$9
$7 - $15
Minimum delivery
$50
$50
Varies by location
$50
Express delivery
Rapid delivery: $15 for up to 40 items, subject to availability
Free for $250+, $10 for over $200, $15 for over $150, $17.50 for over $100, $20 for over $50
Not available
Delivery Now: $15
Cancellation fee
$30
$20 (and there may also be a charge for any perishables)
$20 (and there may also be a charge for any perishables)
$20 (and there may also be a charge for any perishables)
Fee for missed delivery
Additional $30 fee may be charged for an order cancelled after cutoff
Additional fee of $20 plus the cost of any perisherables
Additional fee of $20 plus the cost of any perisherables
Delivery fee plus the cost of any perisherables
Recommended products
Recommended
Recommended
Test results
CHOICE Expert Rating
Performance score
Ease of use score
Mobile ease of use score
Account set-up score
Item selection score
Order accuracy score
Order administration score
Delivery accuracy score
Returns score
Sustainability
Comments
Good points
- Â We were notified of all omissions
- Â Delivery slots usually available within 24 hours
- Â Can order via app
- Â Click and collect option at all stores
- Â 57 out of 58 items were either delivered as specified or adequately substituted
- Â Delivery slots usually available within 24 hours
- Â Delivery tracking
- Â Based on weights we were undercharged $3.26 for potatoes
- Â Delivery slots usually available within 24 hours
- Â Click and collect option at all stores
- Â 60 out of 62 items were either delivered as specified or adequately substituted
- Â In one order we ordered 21 loose items of fruit and veg but received 29 at no extra cost.
- Â Delivery slots usually available within 24 hours
- Â Can order via app
- Â Click and collect option at all stores
Bad points
- Â Only 57 out of 62 items were either delivered as specified or adequately substituted
- Â Item availability and delivery slots vary depending on which store is fulfilling the order
- Â Can't save current trolley as a list
- Â Can't order loose fruit and veg by weight only by item count but costing is by weight. There was some variance between anticipated and actual weight but you were only charged for the amount delivered.
- Â One of our orders was delivered 33 minutes after the delivery window closed, we were not notified about the lateness
- Â No frozen food; very limited health products; limited pet and household products
- Â Click and collect not available at all stores
- Â Goods tend to be more expensive and there is less choice in the non fruit and veg items
- Â Item availability and delivery slots vary depending on which store is fulfilling the order
- Â A lot of irrelevant items are returned from a search and there is no way to filter or sort the results.
- Â Loose fruit and veg can only be ordered by item count and there is no weight estimate provided.
- Â You don't see the delivery costs until after you pick your delivery slot
- Â Only one address can be stored at a time
- Â Only 54 out of 62 items were either delivered as specified or adequately substituted
- Â In one order the jam was omitted but we were still charged for it, we submitted an online form to alert them but have not heard back
- Â We had to go out to the car and get the goods for one of the deliveries
- Â Item availability and delivery slots vary depending on which store is fulfilling the order
- Â There is less choice of goods than Woolworths or Coles and there is greater store to store variation in range of goods
- Â Can't order loose fruit and veg by weight only by item count but costing is by weight. There was some variance between anticipated and actual weight but you were only charged for the amount delivered.
- Â Based on weights we were overcharged $1.83 for apples and bananas
- Â No fresh seafood and liquor availability depends on store
- Â Item availability and delivery slots vary depending on which store is fulfilling the order
- Â When you re-order a previous order or use a list the quantities are lost unless you manually update them
- Â Loose fruit and veg can only be ordered by item count and there is no weight estimate provided.
Features
Option for delivery to be left outside
Yes (alcohol, tobacco and non-bagged orders excluded)
Yes (alcohol excluded)
No unattended deliveries
Yes (alcohol, tobacco and sharp objects excluded)
Order tracking
App
Membership
Coles Plus ($19 per month)
Harris Farm Delivery Pass ($20 per month, $50 for three months, $90 for six months, $120 for a year)
None
Woolworths Delivery Unlimited ($15 per month, $119 per year)
Loyalty rewards program
Flybuys: one point per dollar spent. Earn $10 off your bill for every 2000 Rewards points. Spend or donate points at the Flybuys store.
$5 off orders over $150 for returning weekly customers (online only). Gold Customer: free delivery for all orders over $150. To become a Gold Customer you need to have spent $1000 in the last 30 days, $2500 in the last 90 days or $7500 in the last 12 months.
None
Everyday Rewards: one point per dollar spent. Earn $10 off your bill or 1000 Qantas points for every 2000 Rewards points. Fuel discounts at select service stations.
Specifications
Standard delivery windows
Varies by location (for our orders, slots of 1, 2, 4 or 6 hours from 4am to 11pm were available)
3, 6 or 8 hours
2 hours
Varies by location (for our orders, windows of 1 - 5 hours from 4am to 10pm were available)
Cancellation time limit
Varies by location. For our orders it was 12pm the day before delivery.
Order can be cancelled but not amended before 4pm the day before a morning delivery or 11pm the day before an afternoon delivery.
Up until the store begins picking the order, which can be tracked on the website.
Before the day of delivery: 5:30pm for a morning delivery, 10:30pm for an afternoon delivery; or 30 minutes before the collection window closes.
Product range
Fruit, vegetables, dairy, meat, seafood, pantry, bakery, liquor, frozen, pet, health, household, baby, appliances
Fruit, vegetables, dairy, meat, seafood, pantry, bakery, liquor, pet, health (very limited), household (limited), baby (limited)
Fruit, vegetables, dairy, meat, seafood, pantry, bakery, frozen, pet, health, household, baby
Fruit, vegetables, dairy, meat, seafood, pantry, bakery, liquor, frozen, pet, health, household, baby, appliances
Website
coles.com.au
harrisfarm.com.au
igashop.com.au
woolworths.com.au