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Compare AAMI insurance

What to know about AAMI insurance, including customer satisfaction ratings and available discounts.
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Checked for accuracy by our qualified fact-checkers and verifiers. Find out more about fact-checking at CHOICE

Last updated: 31 May 2024
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AAMI is an Australian insurer that became part of Suncorp in 2007 when Suncorp merged with the Promina Group, a group with operations that date back to 1833 in Australia and 1878 in New Zealand.

On this page:

Phone: 13 22 44

Website: aami.com.au

Who owns AAMI?

AAMI is part of  Suncorp. Suncorp was owned by the Queensland government until 1997, and in 2000 the government sold its last shares in the company through a public offer. Next to AAMI, brands in Australia underwritten by Suncorp include:

  • GIO
  • Bingle
  • Apia
  • Shannons.

Is Suncorp Australian-owned? Yes

Is Suncorp nonprofit? No

Is Suncorp listed on the stock exchange (ASX)? Yes

Where does AAMI operate?

  • Australian Capital Territory
  • New South Wales
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia
  • Northern Territory

Which types of insurance does AAMI offer?

How satisfied are AAMI customers?

AAMI received mixed results in our customer satisfaction survey. While the insurer rates below average for car insurance satisfaction, it rates average for home insurance satisfaction compared with other insurers in our survey.

Customer satisfaction with home insurance

Of the people we surveyed, 60% of AAMI customers rated their experience with home insurance as above average or excellent.

Text-only accessible version

Home insurer customer satisfaction

Insurers rated as above average or excellent

RACQ (Queensland): 91%

RAA(South Australia): 86%

RAC (Western Australia): 78%

RACV (Victoria): 72%

Coles Insurance: 69%

Youi: 67%

ANZ: 67%

Suncorp: 65%

NRMA :61%

AAMI: 60%

Apia: 59%

Budget Direct: 58%

Everyday (Woolworths): 57%

Allianz: 55%

GIO: 55%

CBA: 51%

CGU: 48%

Qantas: 42%

Notes: CHOICE conducted a survey of 1682 policyholders of home insurance across Australia in March 2025. Quotas were applied for representation in each age group, gender and location to ensure coverage in each state and territory across metropolitan and regional areas.  Ratings for specific insurers were only given by current customers of that insurer.

Customer satisfaction with car insurance

Of the people we surveyed, 62% of AAMI customers rated their experience with car insurance as above average or excellent.

Text-only accessible version

Car insurer customer satisfaction

Rated as above average or excellent

RAA (South Australia): 91%

RACQ (Queensland): 85%

Youi: 77%

RAC (Western Australia): 77%

GIO: 75%

Shannons: 74%

NRMA Insurance: 72%

Woolworths Everyday: 71%

Qantas: 70%

Apia: 68%

Suncorp: 68%

RACV (Victoria): 64%

AAMI: 62%

Budget Direct: 62%

Allianz: 61%

Notes: CHOICE conducted a survey of 1800 policyholders of car insurance across Australia, including comprehensive car insurance, third party fire & theft insurance and third party property car insurance. Quotas were applied for representation in each age group, gender and location to ensure coverage in each state and territory across metropolitan and regional areas. Fieldwork was conducted in March 2025. Ratings for specific insurers were only given by current customers of that insurer.

How does AAMI rate on claims?

Home insurance claims

Of the insurers in our survey AAMI received average results, with 57% of customers who had a claim rating the company as above average or excellent.

24/7 helpline: Yes

Car insurance claims

Of the insurers in our survey AAMI received above average results, with 64% of customers who made a claim rating the company as above average or excellent.

24/7 helpline: Yes

Does AAMI offer insurance discounts?

Discounts from AAMI include:

  • $50 for the first year if you buy home or car insurance online
  • 10% on car insurance if you pass a skilled driver course.

Does AAMI let you claim online or in-app?

AAMI allows you to start and track home, car insurance and other insurance claims online. There is also an app that lets you lodge and track claims.