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Compare Suncorp insurance

What to know about Suncorp insurance, including customer satisfaction ratings and available discounts.
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Fact-checked

Fact-checked

Checked for accuracy by our qualified fact-checkers and verifiers. Find out more about fact-checking at CHOICE

Last updated: 7 Jun 2024
suncorp insurance logo

Suncorp is an Australian finance and insurance corporation based in Brisbane, Australia with 13,000 employees across Australia and New Zealand. It started in southwest Queensland as Queensland Agricultural Bank. In 2001 Suncorp acquired AMP insurance, and in 2022 it sold its banking business to ANZ.

On this page:

Phone: 13 11 55

Website: suncorp.com.au

Who owns Suncorp?

Suncorp was owned by the Queensland government until 1997, and in 2000 the government sold its last shares in the company through a public offer. Next to its Suncorp-branded policies, brands in Australia underwritten by Suncorp include:

Is Suncorp Australian-owned? Yes

Is Suncorp nonprofit? No

Is Suncorp listed on the stock exchange (ASX)? Yes

Where does Suncorp operate?

  • Australian Capital Territory
  • New South Wales
  • Northern Territory
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia

Which types of insurance does Suncorp offer?

How satisfied are Suncorp customers?

Suncorp ranke above average compared with other insurers in our survey for home insurance customer satisfaction, and average for car insurance.

Customer satisfaction with home insurance

Of the people we surveyed, 65% of Suncorp customers rated their experience with home insurance as above average or excellent.

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Home insurer customer satisfaction

Insurers rated as above average or excellent

RACQ (Queensland): 91%

RAA(South Australia): 86%

RAC (Western Australia): 78%

RACV (Victoria): 72%

Coles Insurance: 69%

Youi: 67%

ANZ: 67%

Suncorp: 65%

NRMA :61%

AAMI: 60%

Apia: 59%

Budget Direct: 58%

Everyday (Woolworths): 57%

Allianz: 55%

GIO: 55%

CBA: 51%

CGU: 48%

Qantas: 42%

Notes: CHOICE conducted a survey of 1682 policyholders of home insurance across Australia in March 2025. Quotas were applied for representation in each age group, gender and location to ensure coverage in each state and territory across metropolitan and regional areas.  Ratings for specific insurers were only given by current customers of that insurer.

Customer satisfaction with car insurance

Of the people we surveyed, 68% of Suncorp customers rated their experience with car insurance as above average or excellent which was on par with the average rating.

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Car insurer customer satisfaction

Rated as above average or excellent

RAA (South Australia): 91%

RACQ (Queensland): 85%

Youi: 77%

RAC (Western Australia): 77%

GIO: 75%

Shannons: 74%

NRMA Insurance: 72%

Woolworths Everyday: 71%

Qantas: 70%

Apia: 68%

Suncorp: 68%

RACV (Victoria): 64%

AAMI: 62%

Budget Direct: 62%

Allianz: 61%

Notes: CHOICE conducted a survey of 1800 policyholders of car insurance across Australia, including comprehensive car insurance, third party fire & theft insurance and third party property car insurance. Quotas were applied for representation in each age group, gender and location to ensure coverage in each state and territory across metropolitan and regional areas. Fieldwork was conducted in March 2025. Ratings for specific insurers were only given by current customers of that insurer.

How does Suncorp rate on claims?

Home insurance claims

Suncorp ranked above average for the claims process, compared with other insurers in our survey, with 66% of customers who had a claim rating the company as above average or excellent.

24/7 helpline: Yes

Car insurance claims

Suncorp also recieved above average results for their car insurance claims process, with 75% of customers who made a claim rating the company as above average or excellent.

24/7 helpline: Yes

Does Suncorp offer discounts?

Suncorp discounts include:

  • $50 for the first year if you buy car insurance online
  • $100 if you buy home and contents insurance online
  • a 15% multi-policy discount.

Does Suncorp let you claim online or in-app?

Suncorp allows you to start and track home, car and other insurance claims online. There is also an app that lets you lodge and track claims.