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Compare RACV insurance

What to know about RACV insurance, including customer satisfaction ratings and available discounts.
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Checked for accuracy by our qualified fact-checkers and verifiers. Find out more about fact-checking at CHOICE

Last updated: 11 Jun 2024
Royal Automobile Club of Victoria insurance logo

The Royal Automobile Club of Victoria, RACV, provides roadside assistance, motoring services, insurance, banking, travel and solar products. It was established in 1903 and has over 2 million members.

On this page:

Phone: 13 72 28

Website: racv.com.au

Who owns RACV?

RACV is a mutual company, meaning it is owned by its members and distributes insurance for IAG under the RACV brand. These insurance products are manufactured by Insurance Manufacturers of Australia (IMA), which is owned 70% by IAG and 30% by RACV.

Is RACV Australian-owned? Yes

Is RACV not-for-profit? Yes

Is RACV listed on the stock exchange (ASX)? No

 Where does RACV operate?

  • Victoria

Which types of insurance does RACV offer?

How satisfied are RACV insurance customers?

Compared with the other insurers, RACV received above average results for home insurance and below average results for car insurance in our customer satisfaction survey.

Customer satisfaction with home insurance

Of the RACV customers we surveyed, 72% rated their experience with home insurance as above average or excellent.

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Home insurer customer satisfaction

Insurers rated as above average or excellent

RACQ (Queensland): 91%

RAA(South Australia): 86%

RAC (Western Australia): 78%

RACV (Victoria): 72%

Coles Insurance: 69%

Youi: 67%

ANZ: 67%

Suncorp: 65%

NRMA :61%

AAMI: 60%

Apia: 59%

Budget Direct: 58%

Everyday (Woolworths): 57%

Allianz: 55%

GIO: 55%

CBA: 51%

CGU: 48%

Qantas: 42%

Notes: CHOICE conducted a survey of 1682 policyholders of home insurance across Australia in March 2025. Quotas were applied for representation in each age group, gender and location to ensure coverage in each state and territory across metropolitan and regional areas.  Ratings for specific insurers were only given by current customers of that insurer.

Customer satisfaction with car insurance

Of the RACV customers we surveyed, 64% rated their experience with car insurance as above average or excellent.

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Car insurer customer satisfaction

Rated as above average or excellent

RAA (South Australia): 91%

RACQ (Queensland): 85%

Youi: 77%

RAC (Western Australia): 77%

GIO: 75%

Shannons: 74%

NRMA Insurance: 72%

Woolworths Everyday: 71%

Qantas: 70%

Apia: 68%

Suncorp: 68%

RACV (Victoria): 64%

AAMI: 62%

Budget Direct: 62%

Allianz: 61%

Notes: CHOICE conducted a survey of 1800 policyholders of car insurance across Australia, including comprehensive car insurance, third party fire & theft insurance and third party property car insurance. Quotas were applied for representation in each age group, gender and location to ensure coverage in each state and territory across metropolitan and regional areas. Fieldwork was conducted in March 2025. Ratings for specific insurers were only given by current customers of that insurer.

How does RACV rate on claims?

Home insurance claims

Compared with the other insurers in our survey, RACV received an above average result, with 67% of customers who had a claim rating the company as above average or excellent.

24/7 helpline: Yes

Car insurance claims

Of the insurers in our survey, RACV recieved a below average result with 66% of customers who made a claim rating the process as above average or excellent. This is a drop from their results in our 2023 survey when RACV had the second best result, with 90% rating the company’s claims process as above average or excellent.

24/7 helpline: Yes

Does RACV offer insurance discounts?

Available RACV discounts include:

  • 10% multi-policy discount when you take out more than one eligible RACV policy, such as home and car insurance
  • loyalty discount for the time you’ve been a member (5% for 5–9 years, 10% for 10–24 years, and higher discounts thereafter). 

Does RACV let you claim online or in-app?

RACV allows you to make claims online for car, home, motorcycle, and caravan/trailer insurance. You can also see the status of your claim and pay your excess online.

RACV has the Arevo app for trip planning and fuel savings. It also has an app for RACV members to make claims, manage their policy and access member benefits.